It is necessary to obtain a RMA
number before returning any merchandise to VMAX. Before a
RMA number is issued, customer needs to fill out a RMA form
with details of the defective products. Customers also need
to provide a copy of the original invoice. RMA number will
be issued within 48 hours of the receipt of the request, if
approved. RMA number can also be obtained on-line from our
website governed by addition terms and conditions as
specified on the website.
You can download RMA FORM
WORD format( Click
right button and save as) , PDF
items must be accompanied with copy of invoice with the RMA#
clearly marked on the shipping label or the package. The package
has to be properly packed to protect against damage in shipment,
and sends prepaid by the sender. Please do not include
accessories, such as cable, manual and drivers in the package
for regular RMA item.
The package may be refused if it does not
have a RMA# clearly marked, provides no copy of invoice, and/or
ships collect the receiver.
Please test all products and state their
exact problems on the RMA Form before returning them to VMAX.
Products tested good will ship freight collect back to the
In general, if a
product is found defective and returned within 30 days of invoice
date (DOA), it will be replaced as soon as possible, provided that
the item is in stock. Some Items may come with different DOA
period (like CPU, Notebook...)
Manufacturers RMA Guidelines for LCD Dead Pixels
The LCD displays that we carry generally have
very few non-performing pixels (dead pixel). This applies to LCDs
only; individual liquid crystal cells may be permanently stuck on
or off, creating a tiny colored dot that is always on (and often
white or black). Many LCDs have flaws, and they may not be covered
by the warranty. You have to expect a certain number of these
pixel defects on an LCD; if manufacturers were to guarantee
perfect panels, the price per display would have to be much
pixel defects are less noticeable on higher-resolution displays.
If you're concerned about this, check the pixel-defect policy
before you buy. However, VMAX will only follow manufacturers'
guidelines with regards to accepting LCD monitors with dead
pixels for RMA.
The followings are the respective manufacturers'
links regarding their RMA policy and return requirement for LCD
monitors with dead pixels.